Did you know that if you don't make the complaints book available immediately and free of charge to the customer who requests it, you are liable to a fine of between 650.00 euros and 90,000.00 euros?

The online Complaints Management and Handling Training aims to provide trainees with simple tools that will enable them to understand the rules and define the procedures to be applied when managing and handling complaints submitted by customers.

TARGET AUDIENCE: All suppliers of goods and service providers who have contact with the public and professionals with functions related to handling complaints.

FORM OF ORGANISATION: Fully synchronous distance training

DATES: 27 May 2022 and 3 June 2022

PROGRAMME: See attached

DURATION: 8 hours, during working hours

FEE: €160.00 + VAT

CERTIFICATE: Certificate of Attendance (without evaluation) or Certificate of Training (with evaluation) according to wishes expressed

TRAINER: Filipa Loureiro Pais. Master's Degree in Legal and Administrative Sciences and Law Degree from the Faculty of Law of the University of Porto. Course in Procedural Practices in Labour Law. Trainee lawyer. Holds teaching competences (CCP) to work as a trainer.

See the programme and access conditions below: